Quality indicators in the preanalytical phase of testing in a stat laboratory.

OBJECTIVE To quantify performance in the preanalytical phase in a stat laboratory using quality indicators, and compare our results with those in the literature to improve laboratory services. METHODS We counted the test request forms, samples, and the types of preanalytical errors that occured in a stat laboratory between January 1 and December 31, 2011. We then compared the quality-indicator scores with the quality specifications mentioned in the literature. RESULTS During the 1-year period, a total of 168,728 samples and 88655 requests forms were received in stat laboratory. The total number of preanalytical errors was 1457, accounting for 0.8% of the total number of samples received in a year. Of the total preanalytical errors, 46.4% were hemolysed samples (biochemistry), 43.2% were clotted samples (hematology), 6.4% were samples lost-not received in the laboratory, 2.9% samples showed an inadequate sample-anticoagulant ratio, 0.7% were requests with errors in patient identification, 0.3% were samples collected in blood collection tubes with inappropriate anticoagulant and 0.1% were requests with errors--missing test requests. CONCLUSION The preanalytical performance of a stat laboratory in our setting is favorable and complies with international quality specifications.